Polycom 650

Receptionist Side Car

An Auto Attendant that will answer the phone with a custom greeting of your choice per employee, transfer calls to extensions, screen calls and offer directory assistance to the proper extension. You will also be able to program the Auto Attendant with an unlimited, multi-tree interactive voice response system.

Hunt Groups that allow you to pool together a group of lines like a group of help desk or sales people so that incoming calls can be directed to whichever line is available in that group.

Call Center Queuing is a feature that is setup per department, (sales, customer service, etc…), and will hold all of its inbound calls in a queue until the next available agent is ready for the call. There is a personalized greeting that lets callers know their call is next in line and will be answered by the next available agent. There is also a personalized comfort message will play for the callers, while holding to remind them that their call is important to you.

Shared Call Appearance is the ability to assign the same extension to a maximum of three devices so that all will ring simultaneously during an incoming call. This is ideal for the employees that work multiple locations. They could have one phone at the office one phone at home and a soft phone on a laptop while traveling all with the same extension saving the cost of buying additional seats or extensions.

The Receptionist Module is an easy to use web interface that gives the receptionist the perfect tool to monitor the status of all the companies’ users. The receptionist gets a small window that can be minimized on their desktop and expanded at anytime. It displays the status of the phone for each of the users no matter where the user is physically located which is ideal for remote users. It displays the user’s name, direct phone number or extension and the department they are in. It shows a green dot if the user is available and ready to receive calls or a red dot if the user is currently on a phone call or has the DO NOT DISTURB feature activated. If the receptionist needs to transfer a caller to any person, the receptionist simply clicks transfer, then on the person’s name.